What We Collect and Why It Matters to You
When you open an account with us, we collect the information needed to run your account: your name, contact details, and the payment identifiers linked to your DANA, OVO or GoPay wallet. We also log device type, IP address and session activity to keep your account
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secure and detect irregular access patterns. Payment data — including transaction IDs from DANA, OVO and GoPay transfers — is stored to process deposits, verify cashout requests and resolve any disputes you raise. We do not sell your personal data to third parties. We may share
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data with payment processors or fraud-detection services strictly where needed to complete a transaction or protect your account. Any data shared externally is governed by the same confidentiality standards we apply internally. Retention periods vary: active account data is kept while your account remains open; transaction
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logs are held for the period required by applicable financial-record obligations. If your account is closed, we delete or anonymise personal data within the timeframe set by relevant local law and eligible-region requirements. Availability of services and the scope of data handling depend on local law
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and the region in which you access the platform.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.